Service Desk Team Leader Level 3 (MS Autopilot)

Offshore Business Processing · 📍 Bali · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
PHP 55000 - 65000
We are seeking a highly skilled and experienced Service Desk Team Leader to join our team in Bali. The ideal candidate will have a strong background in managing IT support teams and a deep understanding of MS Autopilot. This role offers an exciting opportunity to lead a team of professionals in providing top-notch IT support services.

📋 Tanggung Jawab Pekerjaan

Lead and manage a team of Service Desk agents to ensure high-quality IT support services.,Oversee the implementation and management of MS Autopilot to streamline IT operations.,Monitor and analyze service performance metrics to identify areas for improvement.,Develop and implement training programs to enhance the skills of the team.,Coordinate with other departments to ensure seamless IT support services.,Resolve complex IT issues and provide technical guidance to the team.,Maintain and update IT documentation and knowledge bases.,Ensure compliance with IT policies and procedures.

🎓 Kualifikasi & Syarat

Bachelor's degree in Information Technology, Computer Science, or a related field.,Proven experience as a Service Desk Team Leader or similar role.,Strong understanding of MS Autopilot and other IT management tools.,Excellent leadership and team management skills.,Strong problem-solving and analytical skills.,Proficiency in English, both written and spoken.,Certifications in ITIL or other relevant IT service management frameworks are a plus.,Experience in a fast-paced, offshore business processing environment is a plus.

🛠️ Keahlian

IT service managementTeam leadershipProblem-solvingTechnical supportTraining and developmentMS AutopilotITIL frameworksCommunication skills
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